Anyone who’s ever been on a call with me knows I LOVE the Resource Center.
Like, truly, deeply love.
Why? Because even though I work in user engagement and onboarding, I’m still a product of the Early Internet. You know, the days when the internet was the wild west and one had to field a never-ending barrage of pop-ups that would literally bury whatever webpage you were trying to visit.
As a result of that trauma, I have to fight the urge to immediately close any window that pops up on my screen without my consent.
What that translates to is that I represent a particular kind of user; one that is more explorative, a self-starter and decidedly DIY (do-it-yourself). I don’t like to be taught so much as I like to learn on my own. I like to see if I can figure out a new product rather than be taught how to use it. And I know I don’t exist in a vacuum- there are a lot of users just like me.
So what I’d like to do is give you guys a few ideas of different ways you can set up the Resource Center so you never have to worry about your users not having the info they need, when they need it, where they need it.
Read on, my friends.